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INDEX - The Culture of Collaboration

10 Cultural Elements of Collaboration 9-15, 70, 115, 152, 251

information democracy and 122

360-degree evaluations 16

3D modeling, Toyota’s use of 151

3D/I

4D use by 242

collaboration and 208209

collaborative culture 241242

culture and 208209

information democracy and 242

Thomsen, Chuck 209

3G wireless. See wireless,
third generation

3G. See third-generation wireless

3M

Scotchgard and 13

Sherman, Patsy and 13

Smith, Sam and 13

4G wireless. See wireless,
fourth generation

4G. See fourth-generation wireless

A

ABC 6

accounting, compliance and 183

acquisitions

instant messaging during 106

team sites for 106

tools for integrating 97

ad hoc collaboration. See collaboration, spontaneous

advertising industry

artificial deadlines and 123

global collaborative enterprise and 245

aerospace industry

collaborating with competitors within 214

Exostar consortium and 214

Exostar partner network 192

World War II and 223

agenda, necessity of 152

AIDS research, collaboration and 249

airplanes

collaboration from 100101

videoconferencing from 100

Allen, Thomas 74

animation tools, defined 159

ANX. See Automotive Network eXchange

AOL, merger with Time Warner 40

Apollo 13 238

Apple Computer 70

application sharing

defined 158

Dow Chemical Company’s use of 176

Industrial Light & Magic’s use of 130

Mayo Clinic’s use of 127

videoconferencing and 180

architecture and construction industry, global collaborative enterprise and 241242

architecture, collaboration and 208209

archiving

benefits of 185

collaboration and 185

drawbacks of 185

human resources and 185

performance evaluations and 185

policies regarding 190

privacy laws and 188

real-time collaboration and 190192

videoconferencing and 127

Aston Martin 125, 202

asynchronous collaboration 85, 171, 183, 247

AT&T 210

Picturephone 178

telephone and 27

video telephony and 100

audio conferencing

defined 158

Dow Chemical Company’s use of 176

authentication, middleware and 193

authorization, middleware and 193

automobile industry

Automotive Network eXchange and 194

culture and 67

economics of ix

environment and 67

hierarchy and 67

Automotive Network eXchange 194

Automotive Parts Solution Fair 95

availability

boundaries and 90

expectation of 89, 100, 189

B

BAE Systems 232

bar, environment of 57

barriers

actors and audience and 119

breaking down 110132

common themes in eliminating 129

exigent circumstances breaking down 125

Mayo Clinic breaking down 127

reduction of 96

removing 72

Six Sigma as smashing 119

tools to break down 116117

videoconferencing as reducing 117

Batman xi

Bechtel Corporation 241

Becker, Franklin 11, 74

behavior, environment and 5758

Bell, Gordon 191

Bill and Melinda Gates Foundation 249

blogs

acceptance of 133

collaborative culture and 166167

defined 159

Monster and 93

team sites and 166

W.R. Grace & Co. and 166

BMW

collaboration and 4950

culture and 49

mirror organization and 49

Munich design center of ix

nature of work and ix

Roundtable Telecooperation 49

sequential vs. parallel product development used by ix

X5 Sports Activity Vehicle ixx, 4950

boardroom

environment of 57

limitations of 104

body language 59

controversial situations and 173

videoconferencing and 180

body language. See communication, non-verbal

Boeing

787 vs. 777 development-to-delivery time 230, 248, 250

airplane videoconferencing and 100

Boeing 737 100

Boeing 777 50, 224225

Boeing 787 Dreamliner 223225, 230, 234

Boeing (continued)

bridging cultures and 52

broadband to the seat and 100

business partners and 223

chief information officer 52, 127, 225, 228230

collaborative decision-making within 254

common processes and systems and 127128

computer-aided design use by 227, 229, 234

computer-aided manufacturing use by 227, 229, 234

concurrent design approach 222235

concurrent design shift and 248

cross-cultural collaboration and 5053

cross-functional collaboration within 234

Dassault Systemes and 225

dedicated collaborative space used by 246

design partners 52

Everett, Washington engineering center 225, 230

evolution of airplane design within 223

Exostar and 229

Fuji and 225

Global Collaboration Center 226, 246

global collaborative enterprise and 222235, 250

global talent used by 250

global work sharing and 227

Griffin, Scott 52, 127, 225, 228230

high-level collaboration within 225, 229

history of design within 223

information technology and 127128

Kawasaki and 225

Kravchenko, Sergey 52, 230231

La Porta, John 226227

low-level collaboration and 228

mid-level collaboration and 229, 232235

migrating to high-level collaboration 233235

mirror zones used by 227, 248, 250

Mitsubishi and 225

mobile work sharing and 53

Moscow Design Center 52, 230231, 250

Pasquier, Paul 232233

personal videoconferencing use within 229

product cycle time and 224, 248

professional intimacy within 225, 228

profile of 230231

real-time collaboration by 248

reduction of 234

reinventing of 222

Russia and 5053

supply chain and 222

talent leveraging by 231

team sites used by 228229

three levels of collaboration within 228235

trust and 228, 251

trusting business partners and 234

videoconferencing use by 226, 228, 231, 234

visualization evolution within 233

visualization used by 227

web conferencing used by 226, 229

webcasting used by 229

Wilson, Bill 226227

BOSTI Associates, Brill, Michael 59

Boston 93

boundaries

availability and 90

presence and 90

brainstorming 10

cross-functional 212

environment and 67

environments that encourage 68

Industrial Light & Magic and 239

informality and 55, 70

Mayo Clinic and 73

Monster and 93

spontaneous collaboration and 173

Branson, Richard 70

broadband

availability of 97

immediacy and 7

trends about 5

buddy lists 20

videoconferencing and 22

bureaucracy, decline of 249

Bush, President George W. 190

Bush, Vannevar 191

business models

Culture of Collaboration impact on 247

linear, serial vs. concurrent, real-time xii

redefining xii

reinventing 247248

business partners

collaboration with 96, 192195

competitive cultures and 31

trust 31

business units, role of 142

C

CAD. See computer-aided design

cafe, environment of 57, 71

cafeteria

environment of 71

videoconferencing in 81

CAM. See computer-aided manufacturing

camera phones, culture and 178

cameras

desktop use of 93

laptop computers and 33

notebook computers and 116

candor, need for 212

Canion, Rod 54

Case Western Reserve University

collaboration and 152

Myelin Repair Foundation and 152

CBS 6

celebrity, preoccupation with xi

cell phones. See mobile phones

champions

Dow Chemical Company and 142

enlisting of 141143

senior-level 139

senior-level vs. grass roots 138

change management

collaboration and 139

Ford Motor Company and 139

chaos. See collaborative chaos

Chaplin, Charlie 6

chat rooms, popularity of 18

chief information officer, role of 148

China

regional culture and 48

talent and 5

Churchill, Winston 61

Circle in the Square 119

Citizens and Southern National Bank 62

cocktail napkin

collaboration and 54

temporary nature of 57

cocktail offices 59

collaboration

10 Cultural Elements of. See Ten Cultural Elements of

3D and 252

3D/I and 208209

acquisitions and 79

adoption of 145

aerospac

e industry and 232235

AIDS research and 249

airplanes and 100101

animation and 75

approaches to 147

architecture and 208209

archiving and 185, 190192

asynchronous 85, 171, 183, 247

best practices and 133154

blogs and 167

Boeing and 230231

brainstorming and 36

broad acceptance of 138

business case for 139143

business partners and 96, 192,
195, 221

change management and 139

chaos and 1213, 36

cheating and 84

classrooms and 83

collaborative chaos 1213

collective wisdom and 205

comfort with 197

collaboration (continued)

comfort zones and 8

common systems and 126

communication and ix, 14, 164168

community and 14

competition with a 210215, 218

competitors and 214, 229, 232235

complex 171, 226

compliance and 7, 182, 197, 250

connotation of 1516, 22

consciousness for 1516

constructive confrontation and 1314

control and 129

controversy and 172

convergence and 124, 129, 250

core value of 241

credit for 107

cross-cultural 5053, 202

cross-functional 62, 68, 72, 99, 107, 115117, 125, 130132, 148, 150, 176, 213, 234235, 242, 248

cross-functional. See also collaboration, individualism vs.

culture and xii, 915, 53

dedicated spaces for 246

defined 89, 22

demand for 139, 145, 154

difficulty achieving xii

digital asset management and 169

disabilities and 196

distance becomes natural in 252

DreamWorks Animation and 7981

dress and 3

dynamic dimension of cross-cultural 243

education and 83, 119

emotional vs. intellectual interest in 218

enlisting champions for 141143

environment and 1112, 54, 6988, 131, 246

epidemic of 136137, 142143

establishing rapport for 225

etiquette and 239

evangelizing and 209

external 195

facilitation of 218

failed attempts at 218

flexibility and 89

Ford Motor Company and 138139

forum for 152

foundation of 72

founded on the principle of 24

framework for x

freedom and 89

functions and 143146

gap regarding 7

global 48

goals and 10, 153

guidelines and 152

hard vs. soft benefits of 139141

hard-dollar benefits of 135, 139140

headquarters-driven schedule for 108

hierarchy and 129

high-level 225227, 229, 233238

hubris as interfering with 210214

human factors concerning 145

implementation strategies 135, 137

in person 156

incentives and 208210, 217

inclusiveness and 99

individualism vs. xi, 107

Industrial Light & Magic and 238240

informal 152, 176

informality as encouraging 5458, 212

information systems integration and 7

infrastructure for 143

innovation and 11

inspiration and 9495

internal marketing of 142143

job rotation and 176

lack of 112

laws and 182197

leadership and 198220

leadership of 143

lifestyles and work styles and 89, 109

location independence and 5

low-level 228

manufacturing and 95

collaboration (continued)

marketing and 7

marketing of 16

Mayo Clinic and 72, 118, 248

meaning of 1516

middleware and 192195

mid-level 229, 232235

migrating from mid to high-level 233235

missing elements of xii

mobility and 98, 109

modes of 156164

Monster and 115

movement and 64

multi-player video games as model for 240

Myelin Repair Foundation and 215218

Nazis and 15

new notions of 252253

online gaming and 103

organization and 72, 149154, 253

package design and 96

pharmaceutical industry and 186188

positioning of 141

principles and 117119, 200204

processes of 117119, 147, 217

Procter & Gamble and 96, 243, 248

product cycle time reduced by 139, 215, 224

professional intimacy and 156

purchasing and 232

rapport for 225

real-time xii, 12, 19, 22, 35, 66, 96, 152153, 172, 181, 225, 239, 242, 248

regulated industries and 186188

rejection of 253

respect and 200

responsibility for 143, 146

rhythm of 170, 177

rich, real-time 22

role of functions regarding 143

routine 173

same room 252

scheduled vs. spontaneous 3436, 46, 93, 103, 152, 180

security and 192195

sharing and 10, 122

simulation and 235

Six Sigma and 119

soft benefits of 135, 139141

soft costs of 135

specialization reduction and 131

spontaneous 12, 1922, 3436, 46, 59, 62, 86, 129, 168, 173, 197, 202, 248, 250

spontaneous vs. scheduled 78, 3436

stifling of 253

superlative syndrome interfering with 211214

supply chain and 192

synchronous 130

talent and 5

talent recruitment and 217

telecommuting and 9192

Ten Cultural Elements of 915, 70, 115, 152, 251

timeframe of 152

tool-focused 92

tools and 27, 155

Toyota and 95, 150, 235238

transaction-oriented 164

trends, regarding 4

trust and 10, 156, 192195

unusual 173

value creation through 15, 31, 107, 218

visualization as enhancing 246

voice tone and 213

work styles and 82, 89, 100109

World Bank and 46

World War II and 15

collaborative capabilities, applications and 22

collaborative chaos 3739

3M and 13

defined 1213

education and 119

environment and 71

Mayo Clinic and 38

Stanford Center for Innovations in Learning and 251

collaborative culture. See Culture of Collaboration

collaborative environment 5488

Southwest Airlines and 54

collaborative leadership 198220

360-degree evaluations and 16

blogs and 166

collaborative palette 155156

collaborative research process 152

collaborative tools 155

collaborators, selecting 149

collective wisdom 205

collocation

collaboration and 76

downside of 7778

Industrial Light & Magic and 75

Monster and 115

movement towards 7176

common processes 130

common systems 125

Boeing and 127128

compliance encouraging shift to 182, 197

Industrial Light & Magic’s adoption of 130

common tools 130

communication

archiving as inhibiting 185

believability and 55

breakdown of 75

collaboration and ix, 14, 164168

cross-functional 96

distance and 74

DreamWorks Animation and 251

environment and 67

executive 5556

hierarchy and 112

informality in 55, 152

internal 144

interpersonal 14

marketing people and 112

non-verbal 59, 68, 80

organizational 14

private offices as barrier to 68

problems in 19

rugby model of work and 74

sales people and 112

spontaneous 59, 62, 91, 96

stifling of 253

tools for 144

voice tone and 69

community

collaboration and 14, 153

evolution of 3

intranet spaces and 115

Myelin Repair Foundation and 153

virtual 1819

World Bank and 251

commuting, cost of 92

Compaq Computer

Canion, Rod 54

collaborative environment and 54

Murto, Bill 54

Popajohn, Ted 54

competition

collaboration coexisting with 218

collaboration discussed in context of 210215

drawbacks of 149

healthcare and 127

innovation and 214

internal 92, 147, 208209, 213214

medical researchers and 149

myopic focus on 211

recognition and reward for xi

competitive dissonance 214

competitors

benchmarking with 141

collaboration with 214, 232235

compliance 182197

accounting and 183

collaboration and 7, 197, 250

collaboration inhibited by 182

collaboration with business partners and 192195

common systems and 182, 197, 250

cross-functional collaboration and 184, 188

culture and 188

data sharing required by 183

financial services industry and 183

Health Insurance Portability and Accountability Act and 183

healthcare industry and 183

hierarchy disrupted by 184

human resources and 183

instant messaging and 183

paradox in relationship of collaboration and 182

compliance (continued)

Patriot Act and 183

pharmaceutical industry and 183, 186188

privacy and 188190

retention and 184186

Sarbanes-Oxley and 182184

senior leadership and 183

spontaneity and 197

team sites and 183

tools and 183, 189

video instant messaging and 183

videoconferencing and 183

W.R. Grace & Co. and 184

web conferencing and 183

computer graphics, shared creation of 79

computer-aided design

Boeing’s use of 224, 229, 234

defined 159

Procter & Gamble and 97

Toyota’s use of 118, 235

computer-aided manufacturing

Boeing’s use of 224, 229, 234

defined 159

Procter & Gamble and 97

Toyota’s use of 118, 235

concurrent design

Boeing’s use of 248

description of 223

explained 234

Toyota and 235238

concurrent production, Industrial Light & Magic and 238240

conference room

environment of 57, 68

limitations of 104

connectors 142143

consensus building 32, 200203

Toyota and 150

consensus leadership, Mayo Clinic practicing 26

constructive confrontation

collaboration and 1314

defined 13

environment and 71

Ford Motor Company and 251

inviting 212

leadership and 212

policies and 197

consumer goods industry

global collaborative enterprise and 242

videoconferencing used by 242

consumer products

digital asset management and 169

marketing of 169

contact, accidental 62

control

collaboration and 129

culture of 254

Culture of Collaboration vs. 254

telecommuting and 92, 95

converged network, Dow Chemical Company and 176

convergence

collaboration and 124, 250

cross-functional collaboration and 125

presence and 180

spontaneous collaboration and 129

videoconferencing and 180

corporate communications

group writing for 177

information technology vs. 145

information technology, partnership with 177

internal 99

role of 143

understanding people and culture 177

videoconferencing and 124

corporate culture. See culture, organizational

cowboy, myth of the single.

creativity, informality and 54

CRM. See customer relationship management

cross-cultural collaboration, dynamic dimension of 5053

cross-fertilization, Procter & Gamble and 96

cross-functional collaboration 62, 68, 72, 99, 107, 115, 117, 125, 130132, 148, 150, 176, 213, 234235, 242, 248

crossover tools

collaborative culture and 164168

defined 164

cross-pollination, Monster and 115

cubicles

high-walled 63

history of 6064

low-walled 96

cultural divide, tools and 147

culture

3D/I and 208209

automobile industry and 67

bridging 51, 202

camera phones and 178

capabilities and 3

challenge of 253254

collaboration and xii, 915, 53, 177

collaborative vs. command-and-control 42, 108, 115, 199, 201, 207, 254

collective xi, 103, 178

competition and 122

competitive shifting to collaborative 215

compliance and 188

consensus-driven 40, 67

contradictions of 147

corporate. See culture, organizational

cultural schizophrenia 207

departmental 75

Dow Chemical Company and 177

education and 83

entertainment industry and 75

environment as impacting 62

evolution of 175, 249251

exporting of 151, 201

exposure to varied 74

fast food and 6

flexibility and 3

formality and 93

functions and 113, 207

German 170

global 4553

global collaborative enterprise and 222

hierarchy and 6465, 67, 93, 112, 129, 147, 208

hybrid collaborative and command-and-control 207208

immediacy and 7, 250

in-box 1, 249

individual 138

industry-specific 6567

innovation and 95, 202

instant messaging and 252

internally competitive 147

International Monetary Fund and 65

interrupt-driven 103104

island 91

Japanese 58

leadership to change 217

lifestyles and 89109

me vs. we oriented 188, 207

mentoring and 201

mobility and 92

Myelin Repair Foundation and 215218

New York City and 46

non-collaborative 253254

nurturing quality of 199

open quality of 199

organizational 14, 62, 72, 83, 95, 144, 175

personal videoconferencing and 175

project-oriented 76

reality television and 178

regional xi, 4, 40, 45, 4748, 5053, 58, 62, 9394, 127, 175, 228, 250

regional differences in 86, 243

secrecy and 122123

security cameras and 178

shifting of x

shifts due to crisis 44

shock to 175

silos and 112115

spontaneous collaboration and 129

star. See star cultures

sub-regional 46

talent recruitment and 217

team 175

telecommuting and 92, 99

telephone and 27

television, impact on 46

tools and 33, 85, 133154, 236, 252

tools integrated into 117

Toyota and 58, 67, 150

culture (continued)

traffic cameras and 178

transitional 207210

United States and xi

value creation and 147

variable 75

video and 178

videoconferencing and 134135

work styles and 89109

World Bank and 46

Culture of Collaboration 14, 53

3D/I and 241242

access to tools and 115

approaches for instilling 212213

automobile industry and 198

blogs and 166167

BMW and ix, 4950

Boeing and 230231

business models and xi

business models impacted by 247

cameras and 33

collaborative chaos and 3739

competition and 214

concept introduction of xi

control and 42

control vs. 254

creating value through x

debate and 165

Dow Chemical Company and 33, 121, 146, 176

DreamWorks Animation and 7981

dynamic nature of 135

early manifestation of ix

effectiveness of collaborative tools and 27

empowerment because of 248249

Ford Motor Company migration to 251

four key trends regarding 250

future of 254

global collaborative enterpise and 242

Hewlett-Packard and 64

impediments to 253254

Industrial Light & Magic as embracing 239

information hoarding and 36

information sharing and 36

instilling 212213

job satisfaction and 248

lack of cohesion without 17

laptop computers and 33

lifestyles and work styles and 89109

Mayo Clinic and 68, 72, 204, 248, 251

meetings changed by 103

mergers and 40

migration to 251

Monster and 115

Myelin Repair Foundation and 149154, 215218, 249, 251

necessity of xii

nimble organization resulting from 131

organizational DNA and xi

pharmaceutical industry and 45

podcasts and 167168

presence as enhancing 21

Procter & Gamble and 9697, 243

protection of 197

real-time tools and 176

recognition and reward system and 208210

shift towards 1

silo syndrome and 114

stopping short of 208

tools and 135, 173178

tools as extending 253

tools, integrating into 179

Toyota and 64, 198, 200, 248, 251

value of 89

vlogs and 167168

W.R. Grace and Co. migration to 251

work impacted by 247

work styles, lifestyles permeated by 247

customer relationship management, presence and 20

customers, blogs and 166

Czech Republic 93, 202

D

Darwin, Charles 30

Dassault Systemes, Catia software 151, 225

data, retention of 185

Dayton Hudson, satellite network 141

deadlines, artificial 123124

debate

abrupt end to 207

value of 14

decision making

broad input into 99, 121, 254

input of deskless workers into 99

Procter & Gamble and 148

regional culture and 254

shared 205

demand, collaboration and 154

deployment, connotation of 137, 148

deserialization 12, 74, 181

Procter & Gamlble and 35

design

serial vs. concurrent 249

shift from linear to concurrent 223

desking 64

deskless workers, defined 98

digital asset management 191

collaboration and 169

defined 159

Digital Equipment Corporation 191

digital signatures 193

directory, middleware and 193

discussed 34

distance

communication and 74

psychological 85

virtual. See virtual distance

distance dailies 76

distance learning 84

collaboration and 143

document conferencing

defined 158

videoconferencing and 180

documents, retention of 185

Dow Chemical Company

application sharing within 176

audio conferencing within 176

cameras on notebooks and 116

collaboration leadership 146

collaborative decision-making within 254

compliance and 185, 189

converged IP network used by 32

convergence and 250

cross-functional collaboration leadership and 146

cross-functional collaboration within 114

cross-functional teams and 121

cross-pollination of workforce 32, 37

culture 3234

Culture of Collaboration within 32, 146, 177

dedicated collaborative space used by 246

design of headquarters of 64

digital whiteboarding within 176

DowNet 32, 176

Duncan, Chris 48, 121, 142, 166, 185, 189

environment of 64

global teams within 91

headquarters-driven vs. balanced collaboration within 108

iMentoring 37

informality and 55

iRooms 32, 37, 114, 121, 135136, 146, 177178, 246, 250

job rotation within 176

legacy of collaboration within 177

Liveris, Andrew 55, 165166

Long, Robert 100

microscope use over networks within 176

needs of global collaborators within 108

network convergence and 176

Newman, Cindy 108109, 181

profile of 176177

quality and 121

regional culture and 4748

retention of instant messaging and 185

sales function of 99

sales hubs and 99

Sarbanes-Oxley and 185

senior leadership champions within 142

silo syndrome avoidance by 114

Six Sigma and 121

Dow Chemical Company (continued)

streamling collaboration within 136

telecommuting within 99

tools and 135, 189

town hall meetings and 165166

videoconferencing used by 32, 114, 146, 176

Voice of the Customer and 135

walking within 64

work/life balance and 108

Dow, Alden 64

Dow, Herbert 64

DreamWorks Animation

acquisition of Pacific Data Images 79

chief technology officer 79

collaboration and 7981

communication and 251

dedicated collaborative space used by 246

Hewlett-Packard and 79

initial public offering of 79

Katzenberg, Jeffrey 79

Leonard, Ed 7981

spontaneous interaction and 81

videoconferencing and 7981

virtual environment of 7981

Virtual Studio Collaboration 79, 246

E

economics, trends in 5

education

barriers in 119

collaborative chaos and 119

distance 143

environment and 83, 119

guide on the side vs. sage on the stage 84

guide-on-the-side philosophy of 118

informality in 119

instant messaging in 119

tools use in 119

email

controversial situations and 173

defined 158

drawbacks of 1, 19

etiquette 172

impact on culture 28

instant messaging vs. 8, 161162

meetings vs. 103

presence and 21

reflection and 171

retention of 185

empowerment 4

encounters, serendipitous 81

encryption 193

aerospace industry’s use of 232

engineering, artificial deadlines and 123

Enron 31, 182

enterprise resource planning

collaboration and 5

presence and 5, 82

entertainment industry

culture and 75

economic realities of 248

environment and 75

environment 5488

automobile industry and 67

behavior and 5758

boardroom 57

brainstorming and 6768

cafeteria 71

Citizens and Southern National Bank and 62

classroom 83

cocktail offices 59

collaboration and 1112, 69, 131, 204

collaborative chaos and 71

communication and 67

comparing approaches 6768

conference rooms and 68

constructive confrontation and 71

culture and 62

dedicated collaborative spaces 204, 246

desking 64

education and 119

egalitarianism and 59

entertainment industry and 75

ergonomics and 61

Europe and 64

financial industry and 66

financial trading floors 58

firehouse 67

environment (continued)

flexible 70, 74, 84

health within 61

Herman Miller and 6064

hierarchy and 63, 67, 200

IBM and 62

idea generation and 59

industry-specific 6567

informal 5458, 212

information flow and 59

innovation and 71

island 58

leadership and 200

Mastercard and 62

Mayo Clinic and 68, 72, 251, 253

meeting 252

messages of 5960

Microsoft and 87

mobility within 61

multitasking within 76

newsroom 58, 65

Northwestern Mutual Life Insurance Comany and 62

performance and 55, 59

physical 11

physical meets virtual 83

physical vs. virtual 103, 180

presence and 87

private office 59, 62, 6465

Procter & Gamble and 96

project-oriented 76

prototyping 68

revisionist approach to 87

rugby model of work and 75

senior leadership and 58

Silicon Valley and 63

standing within 61

Stanford Center for Innovations in Learning and 252

television news and 5657, 67

Texas Instruments and 62

Toyota and 67, 91

trust and 71

videoconferencing and 87

virtual 3, 11, 58, 7888

visibility and 63

visibility within 62

work satisfaction and 59

workplace 3, 11

epidemics

charisma and 70

creating 142143

senior leadership and 70

ergonomics 61

ERP. See  enterprise resource planning

etiquette, based on function 239

European Union, privacy and 189

executive communication

barriers and 119

blogs and 166

body language and 59

coaching 119, 211

sales executives and 112

Dow Chemical Company and 55

environmental factors of 5556

formality of 70

informality and 5556

walking into audience and 119

executives

access to 175

face time with 142

role of 141

exercise, value of 64

Exostar 192, 214, 229, 232235

expertise, complimentary 153

ExxonMobil 64

F

4G wireless. See wireless, fourth
generation

face-to-face meetings 152

facial expressions

need for seeing 94

videoconferencing and 180

facilitation, need for 218

FCC. See Federal Communications Commission

Federal Communications Commission 189

film industry, global collaborative enterprise and 244

film production, process vs. project in 105

finance, role of 139

financial industry 58, 66, 183

Fischer, Claude S. 27

Flat Rock, Michigan 67

Fleming, Alexander, discovery of penicillin and 12

flexibility

culture and 3

time and 90

Ford Motor Company 198

application sharing and 136137

C-Car shared technologies program of 202

change management and 139

chief technology officer 98, 203

collaboration strategy within 138139

competition reduction within 215

constructive confrontation 251

cross-brand collaboration within 202

culture and 4042

Ford Europe 40

Ford Probe 67

hierarchy and 40

integration strategy within 136137

Mazda and 67

migration to Culture of Collaboration by 251

Parry-Jones, Richard 98, 138139, 203

Premier Automotive Group 40, 125

silo syndrome reduction within 125

Timms, Kevin 40, 136

tools integration within 138139

tools use within 136137

videoconferencing use by 125

white board use within 136137

work styles within 98

formality

drawbacks of 69

dress and 3

regional differences in 93

franchising, impact of 6

Fuji 225

functions, role of 143146

G

Gamble, James 96

gaming, tools and 252

gaze preservation 80

GCE. See  global collaborative
 enterprise

General Electric, star culture of 31

General Motors

Buick Division 198

New United Motor Manufacturing, Inc. and 198, 236

geography, challenge of 176

Gladwell, Malcolm 31, 142143

global collaborative enterprise 221

advertising industry and 245

architecture and construction industry and 241242

Boeing as 222, 250

broad application of 241

common attributes of 246

concept introduction of xii

consumer goods indusry and 242

Culture of Collaboration and 242

defined 221

film industry and 244

healthcare industry and 243

Industrial Light & Magic and 129

political campaigns and 245

Procter & Gamble as 243

professional intimacy and 243

talent and 242

talent utilized by 222

television industry and 244

Toyota as 222, 235238

visualization as critical capability within 227

globalization 16

opportunities created by x

goals

collaboration and 10, 153

importance of 152

Monster and 251

Myelin Repair Foundation
and
152

government, secrecy and 195

Grace. See W.R. Grace & Co.

group writing 66

Grove, Andy 14, 38, 214

guidelines

collaboration and 152

dynamic nature of 152

H

Harry Potter 7576

Haworth, Inc. 60

Health Insurance Portability and Accountability Act 183

healthcare industry

compliance and 183

global collaborative enterprise and 243

videoconferencing used by 243

Herman Miller

Action Office 6064

Arena Effect and 61

human performer research within 60

Propst Perch 61

Propst, Robert 6064

Schwartz, Joe 62

Hewlett, William 6364

Hewlett-Packard

Compaq Computer and 54

culture of 64

DreamWorks Animation and 79

Halo Collaboration Studio 79

Hewlett, William 6364

open workplace environment within 63

Packard, David 6364

The HP Way 64

hierarchy

communication and 112

compliance as disrupting 184

culture and 40, 6465, 112

drawbacks of 138

environment and 63, 67, 200

Ford Motor Company and 40

International Monetary Fund and 65

leveling of 4

organizations and 253

private offices and 6465

reduction of 132

regional differences in 93

scheduled interaction and 129

short circuiting 241

Six Sigma as reducing impact of 120

tools and 93, 147, 175

video instant messaging and 93

high-level collaboration 225227, 233238

HIPAA. See Health Insurance Portability and Accountability Act

Hirzel Canning Company 12

Hough, Leslie 13

hubris 210214

Huddleboards 73

human factors 145

human resources

archiving and 185

compliance and 183

presence and 20, 106

process vs. project 105

Procter & Gamble and 148

recognition and reward system and 213

retention and 185

role of 143

videoconferencing and 106, 124

human touch, technology and 145

I

IBM 62

idea generation, environment and 172

ideas

sharing of 184, 203

value of 203

identification, middleware and 193

identity service providers 194

identity, protection of 196

IDEO

brainstorming 38

Kelley, Tom 59

ILM. See Industrial Light & Magic

IM. See instant messaging

immediacy

expectation of 6, 250

videoconferencing and 181

in-box culture, death of 1, 249

incentives, collaboration and 208210

India

regional culture and 48

talent and 5

individualism 24

Industrial Light & Magic

Alexander, Tim 7677, 124

application sharing used by 130

artificial deadlines and 124

brainstorming and 239

collocation and 75, 128

common processes, tools and systems adoption by 107, 130, 248

Industrial Light & Magic (continued)

compared with Boeing and Toyota 239

cross-functional collaboration 107

dailies and 75

digital whiteboard used by 130

distance dailies 76

Dome virtual environment used by 82, 130

global collaborative enterprise and 129

Harry Potter 76

information democracy within 124, 128

innovation and 251

instant messaging and 82

instant messaging vs. email and 161162

Lucas, George 75, 130

multiplayer video games as collaboration model within 240

open vs. closed environment 76

profile of 130131

project-oriented culture 76

real-time collaboration by 239

Rocky & Bullwinkle 77

sharing and 78

shift from linear to concurrent production by 238240

silo syndrome curbed by 248

Singapore animation division 240

specialists morph into generalists at 107

specialization reduction within 128129

Star Trek 76

Star Wars 75, 130

Sullivan, Steve 106107, 130, 239240

talent utilized by 240

tools used by 130

Toyota parallel with 129

value creation by 130

videoconferencing used by 130

industrial psychology 145

informality

believability and 55

benefits of 69

brainstorming and 70

classroom and 119

collaboration and 152

communication and 152

creativity and 54

value of 5458, 70

information

access policies 190

filtered vs. unfiltered 2

free flow of 59, 147

hoarding of 36, 122

presentation preference of 196

reward for sharing 212

sharing of 36, 78

sharing vs. hoarding xi, 8, 184, 212

team sites and 191

information democracy

3D/I and 242

artificial deadlines as violating 123124

cross-functional collaboration and 132

Culture of Collaboration and 122124

data sharing 121

defined 120

Industrial Light & Magic and 128

spontaneous collaboration and 129

trust and 123

information systems, integration of 7

information technology

corporate communications vs. 145

image of 125

infrastructure for collaboration 152

role of 125, 143146

information workers 253

infrastructure

integrated 125

network 143

innovation

collaboration and 11, 73

competition and 214

culture and 95, 202

environment and 71

impediments to 254

incentives for 213

Industrial Light & Magic and 251

Mayo Clinic and 72

innovation (continued)

Procter & Gamble and 148

sharing data as promoting 122

thinking and 95

Toyota and 95

understanding value of 219

inspiration 9495

instant messaging

acceptance of 133

acquisitions and 106

adoption of 133

appropriate use of 180

archiving of 184

classroom use of 119

compliance and 183184

culture and 252

culture clash involving 85

defined 158

educational use of 85

email vs. 8

email, compared with 161162

etiquette 172

hierarchy and 176

hybrid nature of 164

immediate feedback and 161

Industrial Light & Magic and 82

informality and 104

interruption vs. efficiency of 133

Mayo Clinic’s use of 127

multiple roles and 90

Myelin Repair Foundation and 153

paging, compared with 176

personal vs. use of 133

presence and 21

Procter & Gamble’s use of 35, 96, 137, 157

productivity debate regarding 115

retention issues regarding 184

SAS use of 104

security and 194

socialization and 115

Stanford Center for Innovations in Learning and 85

team sites, compared with 164

telephone and 35

urgency and 161

video instant messaging vs. 162

insurance industry 97

Integrated Services Digital Network

management of 124

videoconferencing over 124

intellectual property 195

interaction

asynchronous, transition from 11

casual 115

deserialization of 12, 74

meetings and 102

shorter, more plentiful 103

spontaneous 91

synchronous, transition to 11

interdependency

island environment and 58

Toyota and 58, 117

International Monetary Fund 6465

Internet protocol, collaboration and 250

Internet, blocking access to 253

Internet2

Klingenstein, Ken 192, 195197

middleware initiative of 192

U.S. Person object class 196

interrupt-driven culture 103104

intimacy. See professional intimacy

introduction xixii

ISDN. See Integrated Services Digital Network

island culture 91

isolation

decline of 18

minimizing 2

reduction of 99

telecommuting and 91

tools and 91

J

J.C. Penney, satellite network of 142

Jaguar 125, 202

JALA International 17

Japan, culture of 58

job interviews, informality in 55

job rotation

Dow chemical Company and 176

Toyota’s use of 129

Jobs, Steve 70

Joplin, Missouri 66

K

kaizen 95

Sakichi Toyoda and 150

Toyota’s principle of 238

Katzenberg, Jeffrey 79

Kawasaki 225

Kelleher, Herb 54

Kelley, Tom 59

brainstorming, views about 38

Kellogg Company, innovation and 167

King, Rollin 54

King’s College 13

knowledge

delivery changes regarding 85

distribution of 203204

hoarding of 217

sharing of 253

Kohn, Alfie 214

Kranz, Gene 237

KTH. See Kungliga Tekniska hšgskolan

Kungliga Tekniska hšgskolan 86

L

Land Rover 125, 202

language

collaboration and 48

video instant messaging and 94

laws 182197

leadership

balancing consensus with expediency of 206207

blogs and 166

bravado and 211214

coaching and 15

collaborative 165166, 198, 213220

collaborative vs. command-and-control 201, 219

competitive dissonance and 214

competitive myopia 211

consensus and 3, 201, 204, 213

consistency in 218219

control vs. collaborative 138

culture change and 217

debate and 207

development of collaborative leaders 200

distance and 17

distance vs. face-to-face 178

encouraging strategic thought 220

environment and 200

eyes and ears vs. mouth and 213

face time with leaders 142

hybrid cultures and 207208

instilling Culture of Collaboration and 213

listening and 213

management by walking around 64

Mayo Clinic and 204205

Mayo Clinic compared with Toyota 205

mobility and 98

motivating people to collaborate and 208

Myelin Repair Foundation and 215

newly-collaborative culture and 215218

observation as principle of 201

recognition and reward system and 208210, 212213, 217

remaining in trenches and 205206

risk taking as important to 201

rotation of 205206

senior 137

sharing roles of 204205

shoot-from-the-hip style of 219

superlative syndrome and 211214

team sites and 229

tools and 229

tough questions and 165

Toyota and 64

transformation into collaborative leader 199

value creation and 220

videoconferencing and 178, 229

voice tone and 213

W.R. Grace & Co and 206

walking in shoes of others and 220

webcasting and 178

webcasts and 165166

work styles of 98

life/work balance 89, 92, 103

telecommuting and 93

lifestyles

collaboration and 109

work styles and 89109, 133

Liker, Jeffrey K. 201, 236

Liveris, Andrew 55, 165166

location independence 45

location information, privacy and 189, 196197

Lockheed

Johnson, Kelly 42

Rich, Ben R. 42

skunk works within 42

Lockheed Martin 232

Lojeski, Karen Sobel 47, 86

Lone Ranger xi

lone wolfs, discussion of 106108

loyalty, functional vs. organizational 117

Lucas, George 75, 130

M

magazines, environment within offices of 65

Major, John 190

management

command and control 15

consensus 3

personality-driven 219

shoot-from-the-hip 121

manufacturing

efficiency of 6

pull system and 95

Toyota and 151

market research, constructive confrontation and 13

marketing

collaboration and 7

consumer products and 169

digital asset management and 169

internal 138, 141143

Massachusetts Institute of Technology, Allen, Thomas 74

Mastercard 62

mavens 142143

Mayo Clinic

application sharing used by 127

Armbruster, Ryan 70, 72

arrogance discouraged within 204

brainstorming within 73

breaking down barriers within 127

broad input within 121

centralized purchasing within 126

chief executive officer of 26

collaboration leadership within 144

collaborative chaos 38

collaborative decision-making within 254

collaborative leadership of 204205

common scheduling system of 25

common systems and 125127

consensus leadership within 26, 204

cross-functional collaboration within 24, 118, 132, 248

Culture of Collaboration within 29, 144, 177, 248, 251

curbside counsel 34

dedicated collaborative space used by 246

environment of 68, 72, 251, 253

expense reduction within 125127

exporting organizational culture 26

Forbes, Dr. Glenn 72, 204206

graphic design and 144

Hattery, Dr. Robert 26

history of 144

Huddleboard use by 73

information sharing within 127

information technology function within 144

innovation and 72

instant messaging used by 127

Jacksonville, Florida practice 26, 127

Knudson, Teresa 127

leadership compared with Toyota’s 205

leadership rotation within 205206

legacy of collaboration within 144

live prototyping within 72

MAGIC initiative 126127, 206

Mayo, Dr. Charles 2324, 72, 204

Mayo, Dr. Will 2324, 72, 204

Mayo, Dr. William Worrall 24, 72

media support services division 144

mentoring within 205

origins of collaborative culture 2327

paging system 26, 28, 176

principles and values of 204

private group practice and 24, 72

Mayo Clinic (continued)

profile of 72

real-time tools and 176

regional culture and 127

research and development within 72

satellite-based videoconferencing networks 27

Scottsdale, Arizona practice 26, 127

shared services within 126127

sharing and 204

silo syndrome reduction by 118

SPARC 38, 68, 72, 104, 121, 246, 248, 253

methodology 118

Stanford University Center for Innovations in Learning and 84, 118

team sites used by 127

teamwork principle of 204

The Sisters of St. Francis 23

tools used by 127, 176

trust and 127

uniting group practices of 125

use of we rather than I within 204

video production and 144

videoconferencing used by 127, 144

web conferencing and 144

web design and 144

whiteboard, digital used by 127

Mazda

collaboration and 202

culture and 67

environment and 67

hierarchy and 67

MBWA. See leadership, management by walking around

McDonald’s 230

McGill University 152

MCI 210

McKinsey & Company 31

media

business of 6

trends and 2

media relations

group writing and 177

web conferencing and 163

media space

collaboration and 168169

defined 158

high-traffic areas and 81

Kungliga Tekniska hšgskolan’s use of 86

Stanford University’s use of 86

medical research

Bill and Melinda Gates Foundation changing rules of 249

collaboration and 149154, 215218

competition in 215

culture of 149154, 215

Myelin Repair Foundation changing rules of 149, 152153, 215218, 249

medicine, emergency 104

meeting room. See conference room

meetings

benefits and drawbacks of 101103

browsing tools for 253

controversy and 172

Culture of Collaboration as changing 103

email vs. 103

informality increasing during 104

initial 152

in-person, necessity of 156

intelligent systems for 253

organizational culture and 101

productivity of 101

regularly-scheduled 102

relationships and 102

search tools for 253

serendipitous 81

team sites vs. 103

unproductive nature of 92

value of 252

virtual 108

web conferencing vs. 103

Memex 191

mentoring 199

culture and 201

establishing system of 212

iMentoring and 37

Mayo Clinic and 205

Toyota’s informal approach to 199

mergers, culture and 39

microphones, carelessness regarding 190

Microsoft

Bell, Gordon 191

environment and 87

InfoCard 194

My Life Bits 191

Vista operating system 194

Windows 2000 136

Microsoft Live Meeting, Procter & Gamble and 157

middleware

authentication function of 193

authorization function of 193

defined 192

directory function of 193

functions of core 193

identification function of 193

trust and 192195

Midland, Michigan 108

mirror zones

architecture and construction industry and 242

Boeing’s use of 227, 248, 250

defined 222

MIT. See Massachusetts Institute of Technology

Mitsubishi 225

mobile computing, classroom and 84

mobile phones, adoption of 133

mobility

collaboration and 109

presence and 20

Monster

blogs use by 93

brainstorming within 93

chief technology officer 93, 115, 202

collaborative leadership within 202

collocation and 115

Conway, Mark 9394, 115, 202

cross-cultural collaboration within 202

cross-pollination within 115

Czech Republic and 202

flexible work time 93

goals and 251

Monster Den 93

team sites use by 93

video instant messaging use by 93

videoconferencing use by 93

wikis use by 93

Motorola, Six Sigma and 120

movement, collaboration and 64

multimedia anthologies 191

multiplayer video games, collaboration model of 240

multiple sclerosis, collaboration to cure 149154, 215218

Mumbai, India 80

Murto, Bill 54

My Life Bits 191

Myelin Repair Foundation

Bromley, Russell 149, 152153, 215, 217218, 249

collaboration and 215218

collaborative research process of 152, 217

community and 153

Culture of Collaboration within 149154, 249, 251

frustration with status quo by founders of 249

goals and 152

instant messaging and 153

Johnson, Scott 149152, 215, 217218, 249

leadership of 215

objective of 215

Popko, Brian 153

recognition and reward system of 217

rewriting medical research rules by 249

team sites and 153

unorthodox approach of 149154

videoconferencing and 153

web conferencing and 153

Myth of the Single Cowboy xi

N

NBC 6

nemawashi 2930, 147, 150, 200203, 236

network

infrastructure of 143

separate rich media 145

networking

convergence and 5

wireless 140

New United Motor Manufacturing, Inc. 201, 236

newsroom

environment of 58, 6566

group writing within 66

value of open environment within 66

Nobel Prize 217

Northwestern Mutual Life Insurance Company 62

Northwestern University

collaboration and 152

Myelin Repair Foundation and 152

NUMMI. See New United Motor Manufacturing Inc.

O

Ohno, Taiichi 95, 129, 150

online communities 18

online dating 18

organization

archiving policies of 190

built on collaboration 149154

collaboration acceptance by 253

community vs. isolation within xi

control as discouraging collaboration within 95, 253

cultural schizophrenia of 207

efficiency of 132

evolution of 253

exporting culture of 26

hierarchy as discouraging collaboration within 253

informal interaction within 115

memory and 253

multimedia HR records of 191

nimble quality of collaborative 131

non-collaborative 253254

personality of 147

principles of 117

recognition and reward system and 217

redefining xii

respect within 200

retaining employees by 140

sharing vs. hoarding of information within xi

short-sighted 115

status quo and 253

trust vs. fear within xi

value creation by 212, 214

organizational ecology 74

organizational structure, collaboration and 145

Orwell, George 63

P

Packard, David 6364

paging

instant messaging, compared with 176

Mayo Clinic and 26

Pakistan, reginal culture and 48

Papajohn, Ted 54

Parker-Hannifin, virtual hallway and 168

partners. See business partners

Patriot Act 7, 183

Penny, J.C. See J.C. Penny 142

personal videoconferencing

Boeing’s use of 229

defined 158

hierarchy and 175

leadership and 175

Mayo Clinic’s use of 127

web conferencing compared with 103

personality, organizational 147

pharmaceutical industry

collaboration and 186188

compliance and 183, 186188

cultural schizophrenia within 207

culture and 45

team sites and 163

PKI. See public key infrastructure

PLM. See product lifecycle management

podcasting

acceptance of 133

collaborative culture and 167168

defined 159

police 104

political campaigns 245

Polycom, Dow Chemical Company iRooms and 32, 176

practices

cross-functional collaboration and 118

routinization of 147

Prague 93

preface ixx

presence 1922

access levels and 20

acquisitions and 97

ad hoc groups and 116

applications and 19

automated 21

boundaries and 90

calendar and 104

convergence and 180

customer relationship management and 20

defined 19

devices and 19

dynamic 196

dynamic vs. static 196

email and 21

enterprise resource planning and 82

environment and 87

evolution of 19

human resources and 20, 106

identity protection and 196

instant messaging and 21, 161, 164

life/work balance and 90

lifestyles and 108

mobile devices and 20

modes of collaboration and 19

organizational culture and 34

PBX’s and 20

policies regarding 189

privacy and 188189

Procter & Gamble and 34, 96, 157

spontaneous collaboration and 129

static 196

telephone and 21

time zones and 173

urgency and 171

user vs. group 2021

videoconferencing and 19, 21, 179180

virtual environments and 82

wireless and 179

presentations

environmental factors of 5557

informality and 55

presenteeism 1718

principles

collaboration and 117

commitment to 219

culture and 72

tools and 147154

Toyota and 150151

privacy

archiving and 188

clarity in policies regarding 197

complying with global laws regarding 188190

connotation of 189

distraction-free work and 59, 67

drinking alcohol and 196

European Union policies regarding 189

getting in the zone and 67

increasing need for 87

limited access to 67

location information and 189, 196197

presence and 188189

Privacy Act of 1974 189

tools and 190

videoconferencing and 87, 178

Privacy Act of 1974 189

problem solving

collaborative 152

real-time 152

real-time collaboration and 172

processes

Boeing and 127128

common 125

Toyota and 150

Procter & Gamble

AromaSeal 97

chief information officer of 148149

computer-aided design and 97

computer-aided manufacturing and 97

cross-fertilization and 96

cross-functional collaboration within 148

Culture of Collaboration within 148149

decision making and 148

deployment as bad word within 137

deserializing interactions within 35

email system development by 96

environment within 96

Procter & Gamble (continued)

expectation of immediacy by 250

Folgers Coffee brand 97

Gamble, James 96

Gillette acquisition by 97, 181, 248, 250

global collaborative enterprise and 243

Heltsley, Laurie 3435, 90, 137, 181

huddle room use by 96

human resources and 148

immediacy required by 248

innovation and 148

instant messaging use by 35, 96, 137, 157

integration strategies and 137

Lafley, A.G. 96

package design and 96

Passerini, Filippo 96, 148149

presence-enabled tools used by 9697, 157, 248, 250

principles within 148

Procter, William 96

product cycle time and 148

profile of 9697

promoting from within at 148

real-time collaboration by 250

spontaneous collaboration by 248

spontaneous interaction and 34

tools and 34, 137

tools and culture within 148149

trust and 148

value creation by 97

videoconferencing used by 34, 97, 181

visualization used by 243

voice mail used by 35

web conferencing and 96, 157

Procter, William 96

product cycle time

BMW’s reduction of 49

Boeing’s reduction of 248

collaboration as reducing 215

decreased 139

Procter & Gamble and 148

reduction of 224, 235236, 248

Six Sigma as reducing 120

Toyota’s V-comm as reducing 151

product data management 233

product design

concurrent xii

Toyota and 151

product development, sequential vs. parallel ix

product lifecycle management 151, 225

product testing, virtual vs. physical 97

productivity, travel as reducing 116

professional intimacy 67, 156

Boeing and 225, 228

cross-functional collaboration and 243

global collaborative enterprise and 243

tools and 78

videoconferencing and 184

Progressive Era 6

promoting from within, Procter & Gamble and 148

Propst, Robert 6064

psychology, process vs. incident 105

public key infrastructure 193

public relations, process vs. project 105

purchasing

centralization of 126

collaboration and 232

Q

quality

collaboration to enhance 120

Dow Chemical Company and 121

root causes of problems with 120

R

R&D. See research and development

Raytheon 232

real estate, tools and 164

reality television, culture and 178

real-time collaboration 1, 66, 96, 152153, 242

archiving of 190192

effectiveness of 172

problem resolution through 172

recognition and reward 208210, 212213, 217

competition and 122

recognition and reward (continued)

human resources and 213

secrecy and 122

sharing knowledge and 36

referee, team sites and 153

reflection

email and 171

team sites and 171

regional culture. See culture, regional

regulated industries, collaboration and 186188

regulation, governmental 7

relationships, collaboration as changing 119

relay-race model of work 74, 85

research and development

healthcare and 72

Mayo Clinic and 72

service industry and 68, 72

restaurant, environment of 57

retention 184186

Dow Chemical Company
 and
185

drawbacks of 185

human resources and 185

instant messaging and 184

phone calls and 185

videoconferencing and 185

web conferencing and 185

reward system.  See recognition and reward

Rich, Ben R. 42

risk, leadership and 201

Rocky & Bullwinkle 77

Rolls Royce 232

RoperASW, conferencing study and 160

Rosen, Gerald 6465

Roundtable Telecooperation 49

rugby model of work 74

S

sales

Dow Chemical Company and 99

process vs. project 105

telecommuting and 99

web conferencing and 157

salesmen 142143

Sarbanes-Oxley 7, 182184

Dow Chemical Company and 185

W.R. Grace & Co. and 184

SAS 104

schedule, headquarters-driven 108

scheduled vs. spontaneous collaboration 78, 34, 46, 93, 103, 152, 180

SCIL. See Stanford Center for Innovations in Learning

Scotchgard, collaborative chaos and 13

security cameras, culture and 178

senior leadership

compliance and 183

environment of 58

epidemics and 70

passion and 70

relationship with 110

role of 137

September 11, 2001 44

service design, concurrent vs. serial xii

services, shift to shared 126127

sharing

access to data and 122

blogs and 166

collaboration and 10

compliance and 183

environment and 73

ideas and 203

Industrial Light & Magic and 78

information and 36, 78

leadership roles and 204205

Mayo Clinic and 73, 127, 204

reward people for 212

role of PC and 34

smoking and 111

Toyota and 251

vlogs and 167

workplace environment and 3

Sherman, Patsy 13

silo syndrome 111114

advantages of 114

avoiding 32, 177

classroom and 118

Culture of Collaboration and 114

cures for 124125

defined 111

finger pointing and 112

Ford Motor Company reducing 125

silo syndrome (continued)

Industrial Light & Magic, reducing 124, 128129

Mayo Clinic avoiding 118

reduction of 234

Six Sigma reducing 121

spontaneous collaboration reducing 129

television news and 113

tools reducing 114

Toyota and 117

travel costs aggravating 116

W.R. Grace & Co. and 116117

silos

culture as impacting 112115

functions develop into 110

simulation, product design and 235

Singapore 80, 108

Six Sigma 119121

barriers reduced by 119

cross-functional collaboration enhanced by 120, 132

defined 119

DMAIC and 120

Dow Chemical Company and 121

hierarchy impact reduced by 120

information democracy and 120

product cycle time reduced by 120

silo syndrome reduced by 121

tools and 121

Voice of the Customer 135

skunk works 4243

defined 42

Johnson, Kelly and 42

Lockheed and 42

Rich, Ben R. and 42

W.R. Grace & Co. and 43

Smith, Sam 13

smoking, breaking down barriers by 110111

Southwest Airlines

collaborative environment and 54

Kelleher, Herb 54

King, Rollin 54

SOX. See Sarbanes-Oxley

space, sharing same physical 252

Spears, Britney 190

specialization, reduction of 128129, 131

spontaneous collaboration 12, 78, 1921, 34, 36, 46, 59, 62, 86,
93, 103, 129, 168, 173, 197,
202
, 248, 250

appropriate use of 180

hierarchy and 175

rapport before 181

success factors 181

St. Anthony’s Club 54

Stanford Center for Innovations in Learning 118119

collaborative chaos and 251

culture clash and 85

environment and 252

Mayo Clinic and 84

philosophy compared with Toyota’s 201

virtual environment and 83

white boards, digital and 84

Stanford University

collaboration and 152

Myelin Repair Foundation and 152

star culture xi, 30

Enron and 31

fear within 30

General Electric and 31

McKinsey & Company and 31

trust within 30

Star Trek 76, 125

Star Wars 75

start-up organizations, collaborative culture of 149154

Steelcase, Huddleboards 73

Steele, Fritz 11, 74

Stevens, Wallace 247

stock brokers, tools and 164

strategy

cross-functional 144

hybrid top-down, bottom-up 137143

streaming, defined 159

superlative syndrome 211214

suppliers, collaboration with 151

supply chain management 192, 222

surgery, collaboration and xi

systems

common 107, 125

integration of 5

T

10 Cultural Elements of Collaboration.  See Ten Cultural Elements of
Collaboration

360-degree evaluations 16

3D modeling, Toyota’s use of 151

3D/I

4D use by 242

collaboration and 208209

Culture of Collaboration within 208209, 241242

information democracy and 242

Thomsen, Chuck 209

3G wireless. See wireless, third
generation

3M 13

Taiichi 129

Taipei, Taiwan 80

talent

access to global 53

accessing highly-skilled 80

Boeing and 53

culture change by recruiting global 217

Czech Republic providing 202

exploiting best global 5, 250

global collaborative enterprise utilizing 222, 242

global recruitment of 202, 231

Industrial Light & Magic utilizing global 240

leadership and 202

maximizing of x, 254

scattered global pool of 79

thinking vs. doing and 253

uniting geographically-dispersed 80

Tandberg, conferencing study and 160

tasks, multiple roles and 89

Tate & Lyle 13

team sites

acquistions and 106

applications integrated with 183

blogs and 166

Boeing’s use of 228229

compliance and 183

controversial situations and 173

data sharing and 171

defined 159

Exostar consortium’s use of 232

information availability through 191

information sharing and 36

instant messaging, compared with 164

instant messaging, integration with 164

leadership and 229

longer projects and 163

Mayo Clinic’s use of 127

meetings vs. 103

Monster’s use of 93

multimedia records stored in 191

Myelin Repair Foundation and 153

pharmaceutical industry and 163

presence and 20

referee for 153

reflection and 171

virtual environment of 11, 78

web conferencing, compared with 163164

team spaces. See team sites

teams

ad hoc 38, 241

cross-functional 38, 72, 120, 176

global 91, 176

informal formation of 176

Mayo Clinic and 38

Six Sigma and 120

technical support 104, 164

technology

human touch and 145

overengineering of 153

trends in 5

telecommunications, function of 124

telecommuting

advantages vs. disadvantages 91

collaboration and 9192

control and 95

control-oriented cultures and 92

culture and 99

evolution of 88

hubs for 99

island culture and 91

life/work balance and 93

presenteeism and 17

start-up companies and 94

telecommuting (continued)

success factors of 92

tools and 91

virtual environment and 88

telecooperation

BMW and 49

defined ix

tele-immersion, virtual environment of 78

telemedicine 243

telephone

controversial situations and 173

culture and 27

presence and 21

telepresence 80

Stanford University Center for Innovations in Learning and 83

virtual environment of 78

television industry, global collaborative enterprise and 244

television news 65, 190

environment and 5657, 67

group writing and 66

informality in delivering 5657

information hoarding and 122

meetings and 102

networks and 6

silos and 113

trends that parallel workplace trends and 2

work styles and 113

television, face-to-face, compared with 178

telework. See telecommuting

Ten Cultural Elements of Collaboration 915, 70, 115, 152, 251

information democracy and 122

Texas Instruments 62

text messaging, defined 158

textile industry 45

theater in the round 119

thinking, encouraging strategic 220

time

BMW’s reduction of product cycle ix

convergence of business and personal 8991

flexible work hours 90

leveraging difference in 231

maximizing x, xii, 254

time to market. See product cycle time

Time Warner, culture within 40

time zones

bridging of 108109

challenge of 176

leveraging differences 49

presence and 173

solving problems of 109

tool choices and 173

video mail and 109

timeframe, collaboration and 152

tools 155

access to executives and 175

adoption of 133154

advantages vs. disadvantages of 90

agreement regarding 170

asynchronous 155, 183

attribute-centric vs. identity-centric 195

banning of 85

barriers and 116117

broad use of 138

business case for 139143

caution regarding 190

compliance and 183, 189

confusion and 156

cross-functional use of 129

crossover, defined 164

cultural evolution and 135

cultural integration of 117

culture and 2729, 85, 133154, 173178, 252

Culture of Collaboration extended by 253

culture to support 236

demand for 139

deployment as bad word 137, 148

Dow Chemical Company and 176

education and 119

enlisting champions for 141143

epidemic use of 136138

etiquette, regarding 35

extending access to 99

flexibility of 90

focus groups about 135

tools (continued)

Ford Motor Company and 138139

guidelines for use of 170

hard benefits of 139140

hard dollar benefits of 135

hard vs. soft benefits of 139141

hierarchy and 93, 171, 175

high-stakes use of 134

implementation strategies, regarding 135

increasing importance of 91

Industrial Light & Magic using 130

integration of 143, 189

internal market research regarding 135

internal marketing of 142143

isolation and 91

leadership and use of 229

lifestyles and work styles and 89, 252

limitations of 155, 253

maximizing x, 254

Mayo Clinic’s use of 127

mistakes with 133

organizational expertise regarding 144

organizational impact of 27

positioning of 141

potential of 155

preferences regarding 109

presence awareness of 104

principles and processes in using 117118

principles before 147154

privacy and 190

professional intimacy and 78

relationship development through 202

restricting functionality of 253

same room vs. virtual collaboration and 252253

selection of 155173

shifting work modes and 105

silo syndrome and 114

Six Sigma and 121

slaves to 89

soft benefits of 135, 140141

soft costs of 135

synchronous 155

telecommuting and 91

Toyota and 150

use of 133154

user feedback about 136

utility of 153

videoconferencing 134135

W.R. Grace & Co.’s use of 116117, 184

work styles and 91, 98, 106107, 202, 212

tools implementation, top-down vs. bottom-up 137

Toyoda Automatic Loom Works 150

Toyoda, Kiichiro 150

Toyoda, Sakichi 150

Toyoda, Tatsuro 198

Toyota

3D modeling within 151

chief engineer’s role within 201

collaboration within 95

collaborative decision-making within 254

collaborative leadership and 200

competition within 215, 218

computer-aided design use by 204, 235

computer-aided manufacturing use by 235

concurrent design and 235238

consensus building within 58, 67, 150, 200203

continuous improvement principle of 95, 238

Convis, Gary 198201, 203, 209210, 215, 219

cross-functional collaboration and 235, 248

culture and 29, 3132, 67

culture compared with U.S. auto companies 198

culture of 58, 147148, 204

Culture of Collaboration and 248, 251

dedicated collaboration space used by 246

design and 151

environment and 67, 91

Toyota (continued)

global collaborative enterprise and 235238

Global Production Centers 151, 203, 238

hierarchy and 67

high-level collaboration and 235238

idea value within 203

inderdependency within 117

Industrial Light & Magic parallel with 129

innovation and 95

island culture and 91

job rotation within 129

kaizen principle of 95, 150, 238

Kanada, Shin 151, 198

knowledge distribution within 203204

leadership conditioning within 200

leadership of 64, 248

leadership training within 64

lean thinking 29

management by walking around and 64

manufacturing and 151

mentoring within 199

Minoura, Teruyuki 95

Morrison, Mike 31, 117, 147

mother plant system of 237

nemawashi principle of 2930, 147, 150, 200203, 236

New United Motor Manufacturing, Inc. and 201, 236

nurturing quality of 199

Ohno, Taiichi 95, 129, 150

principles of 147148, 150151, 200204, 219

product cycle time reduction by 151, 236

product lifecycle management and 151

production system of 150

profile of 150151

pull system of 95, 150

recognition and reward system of 209

respect for line workers within 200, 248

responsibility without authority within 201

routinization of practices by 147

sharing and 251

sharing ideas within 203

silo syndrome and 117

suppliers collaboration with 151

The Toyota Way 31, 117, 150151, 200, 204

thinking within 95

tools and 147148

Toyoda, Kiichiro 150

Toyoda, Sakichi 150

Toyoda, Tatsuro 198

Toyota Manufacturing, Kentucky 199

University of Toyota 31, 117, 147

V-comm. See Toyota, visual and virtual communications system

videoconferencing use by 151, 235

visual and virtual communications system 151, 204, 235, 238, 246

voice mail and 147

whiteboard use within 147

yokoten principle of 151, 203204

trade shows, social network development at 102

traffic cameras, culture and 178

transactions, collaboration and 164

travel, productivity loss due to 116

trends 4, 250

trust

Boeing and 52, 251

Boeing business partners and 228

business partners and 192195, 234

collaboration and 10, 156, 192195

collaborative trust 193

continuum of 193

cultural differences and 50

culture and 10

eliminating underperformers as comprising 30

environment and 71

federated enterprise-centric 194

global 193

goals and 218

identity service providers and 194

informality and 71

information democracy and 123

trust (continued)

instant messaging and 194

intellectual property and 195

legal 193

legal issues of 195

Mayo Clinic and 127

peer-to-peer 194

Procter & Gamble and 148

role of PC and 34

sharing systems and 234

videoconferencing and 194

Tyco 182

U

Uncle Don 190

United States government

Department of Defense 195

Department of Homeland Security 195

United States, regional cultures of 46, 93

University of Chicago

collaboration and 152

Myelin Repair Foundation and 152

Popko, Brian 153

urgency, maintaining sense of 152

V

value

Boeing creating 128

collaboration as creating 107

creation of 31, 147, 218, 254

business case for 139

collaboration and 15

culture and 147

Industrial Light & Magic creating 130

informality and 70

inspiration as creating 9495

leaders creating 220

Procter & Gamble and 97

silo syndrome reduction as creating 132

tangible vs. intangible 89

unstructed exchange of ideas to create 12

video

archived 169

collaboration and 252

culture and 178

desensitized to 178, 252

evolving role of 178

increasing role of 252

leadership and 178

need for 94

one-way 99

work styles and 178

video instant messaging

acceptance of 133

adoption of 94

appropriate use of 180

compliance and 183

cross-cultural issues regarding 93

cross-functional use of 129

defined 159

informality and 104

instant messaging, compared with 162

language and 94

Monster’s use of 93

nature of work and 94

near real-time nature of 116

organizational culture and 171

spontaneous quality of 93

videoconferencing compared with 93

video mail

defined 159

drawbacks of 163

show and tell through 109

solving time zone issues through 109

videoconferencing, compared with 162163

videoconferencing

acquisitions and 79

adoption of 134

airplane connectivity and 100

application sharing and 171

appropriateness of 229

archiving of 127, 185

asset management of 191

AT&T and 100

Bechtel Corporation’s use of 241

body language and 80, 160, 180

Boeing’s use of 226, 228, 231, 234

bridging virtual and in-person relationships through 180

videoconferencing (continued)

buddy lists and 22

cafeteria and 81

camera placement and 86

classroom use of 84

complex collaboration and 171

compliance and 183

confusion, avoiding and 180

consumer goods industry and 242

controversial situations and 160, 180

culture and 27, 41, 134135, 178

data sharing and 171

decision making and 160

defined 158

desktop 127

digital whiteboard and 171

Dow Chemical Company’s use of 32, 114

DreamWorks Animation’s use of 7981

effectiveness of 41

environment and 87

executives and 175

eye contact and 86

facial expressions and 180

first meetings through 181

Ford Motor Company’s use of 41, 125

healthcare industry’s use of 243

high-definition 78

human resources and 106

immediacy of 181

impact of laptops on 33

Industrial Light & Magic’s use of 130

in-person, vs. 180

Internet protocol and 5, 134, 179

IP. See Internet protocol

ISDN and 124

job interviews through 181

language and 94

leadership and 178, 229

logging of 191

low-impact use of 134, 180

management of 124

Mayo Clinic’s use of 27, 127, 144

meals via 180

mergers and use of 181

microscopes and 136

minimizing video during 181

mobility and 106, 177

Monster’s use of 93

multipoint 173

Myelin Repair Foundation and 153

personal 127, 175

presence and 2122, 179180

privacy and 87, 178

Procter & Gamble’s use of 34, 97, 157, 181

professional intimacy and 181, 184, 228

satellite network 27

scheduled vs. spontaneous 81, 180

security and 194

self-view mode of 81

success factors of 180

techniques for 180

time zones and 108

Toyota’s use of 151, 235

use guidelines for 161

utility like water 27

video instant messaging compared with 93

video mail 162163

virtual environments and 78

voice over IP as driver of 179

W.R. Grace & Co.’s use of 117, 160161, 184

web conferencing and 179

web conferencing, compared with 156161

wireless 179

work styles and 180

VIM. See video instant messaging

Virgin 70

virtual distance 156

bridging of 8688

defined 47

World Bank and 47

virtual environment 7888

3D immersive systems and 78

customizing of 82

DreamWorks Animation and 7981

enabling collaboration 79

evolution of 88

media spaces and 78

necessity for natural 79

virtual environment (continued)

presence and 82

private offices and 87

Stanford University Center for Innovatons in Learning and 83

virtual hallway 158, 168169

virtual space, sharing of 78

virtual, comfort with being 1819

visual effects industry, evolution of 238240

visualization

Boeing’s use of 224

evolution of 233

global collaborative enterprise and 246

importance of 227

Procter & Gamble’s use of 243

vlog

acceptance of 133

collaborative culture and 167168

defined 159

vlog. See video blog

voice mail

avoidance of 147

culture and 35

drawbacks of 19

policies regarding 35

Procter & Gamble 35

retention of 185

Toyota and 147

voice over IP, videoconferencing and 179

voice, tone of 213

voip. See voice over IP

Volvo 40, 125, 202

W

W.R. Grace & Co.

blogs and 166

chief financial officer of 184

collaboration responsibility within 145

collaboration strategy of 35

compliance and 184

compliance as driving collaboration within 250

Corcoran, William 43

corporate communication function within 145

cross-functional collaboration within 117

Culture of Collaboration and 251

Festa, Fred 43

human touch emphasis within 145

Kuhn, Barry 43, 116117, 145, 160161, 166

leadership and 206

migration to Culture of Collaboration by 251

Norris, Paul 43

Sarbanes-Oxley and 184, 250

silo syndrome and 116117

skunk works within 43

Tarola, Robert 184, 206

tools used by 116117, 184

videoconferencing use by 117, 184

web conferencing use by 184

web conferencing

Boeing’s use of 226, 229

collaboration vs. presentation and 156160, 164

compliance and 183

computer-aided design integration with 97

controversial situations and 173

data sharing and 171

defined 158

Exostar consortium’s use of 232

impact of laptops on 33

instant messaging used with 22

Mayo Clinic and 144

media relations and 163

meetings vs. 103

Myelin Repair Foundation and 153

personal videoconferencing compared with 103

Procter & Gamble’s use of 34, 96, 157

proper use of 157

retention of 185

sales and 157

spontaneous vs. scheduled 156160

team sites, compared with 163164

time zones and 108

user’s attention and 160

video, as add on to 179

videoconferencing, compared with 156161

web conferencing (continued)

W.R. Grace & Co.’s use of 184

wireless 179

web presentation, defined 158

webcast, defined 159

webcasting 173

Boeing’s use of 229

collaborative culture and 165166

leadership and 165166

whiteboard, digital 130

classrooms using 84

Dow Chemical Company use of 176

look and feel of 78

Toyota’s use of 147

use of 119, 127, 161

videoconferencing and 180

virtual environment and 78

whiteboarding, defined 158

wiki 133, 172

defined 159

Monster and 93

productivity and 115

Wikipedia 8, 159, 200

Windows 2000, collaboration tools within 136

wireless

fourth generation 97, 179

presence and 179

third generation 97, 179

value of 100

work

changing nature of 138

credit for 107

culture of 103

deserialization of xii2, 74, 181, 240, 242, 244, 246247, 250

deskless 97

distraction-free 59, 67

flexibility and 93

global sharing of 222, 227, 231, 245

handing over a fence 128

linear, serial vs. real-time 249

meetings and 102

nature of ix, 247

process, project and incident 104106

project vs. process 75

redefining xii

relay race compared with 1

relay race concept of 85, 107, 130

relay race vs. rugby model of 74

round-the-clock 227

sharing of 128

supervision during 93

three modes of 104106

waterfall approach to 115